Privacy Policy

Surgery Wallah (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what personal information we collect when you use this website or contact us, how we use it and the choices you have. It is written in line with the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.

Information we collect

• Details you give us: your name, mobile number, email address, preferred doctor, clinic and date, and any information about your health problem that you choose to share in a form, call or WhatsApp message.
• Medical information: reports, prescriptions or other health details you share with us or our doctors for consultation.
• Technical information: basic data such as your browser type, device and pages visited, collected automatically to keep the website working and secure.

How we use your information

• To respond to your enquiry and arrange appointments with our doctors.
• To contact you by phone, WhatsApp, SMS or email about your appointment and care.
• To provide medical consultation, treatment and follow-up.
• To improve our website and services.
• To meet legal, regulatory and medical record-keeping requirements.

We do not sell your personal information. We do not use your health information for marketing without your consent.

Sharing of information

We share your information only when necessary: with the doctors and staff involved in your care, with hospitals or diagnostic centres where you are referred for tests or surgery, with service providers who help us run the website and communication systems (under confidentiality), or when required by law.

Data security and storage

We use reasonable technical and organisational measures to protect your information. Personal data is kept only as long as needed for the purposes above or as required by law, after which it is deleted or anonymised. No method of transmission over the internet is completely secure, so please avoid sending highly sensitive documents through the website form.

Cookies

This website may use cookies and similar technologies to remember preferences and understand how visitors use the site. You can block or delete cookies in your browser settings; some features may not work properly without them.

Your rights

You may ask us to access, correct or update your personal information, withdraw consent you have given, or request deletion of information we no longer need to keep. You may also raise a grievance about how your data is handled. Contact us using the details below and we will respond within a reasonable time.

Children

Appointment requests for patients under 18 should be made by a parent or guardian.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the “Last updated” date.

Contact us

For questions or requests about your personal data, contact our Grievance Officer at: Surgery Wallah, D-10, Sector-61, Noida, Uttar Pradesh 201301. Phone / WhatsApp: +91 77700 06448.